Problem · Suppliers
What to do when a supplier does not send the invoice.
Follow-up works better when the supplier receives a concrete, polite request repeated with a clear cadence.
Make the first request easy to answer
Include transaction, date, amount, and a secure upload path.
Do not chase every day
A reasonable cadence keeps the topic alive without sounding aggressive.
Escalate with context
Carry the history of what was requested, when, and to whom.
Factu
Before writing
- Confirm supplier email and legal name.
- Include amount, date, and transaction detail.
- Decide the first reminder date.
- Store the request state in a shared place.
Turn every loose email into a request.
Factu keeps the thread, cadence, and status without manual chasing.